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Freemax Starre Returns and Credit Notes Insights 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre protects the relationship when something goes wrong.

The Starre has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.

The most common mistake is optimising for the first order instead of the fourth, which is where Starre economics actually settle.

Why returns and credit notes matters on the Starre

Distinguish between a defect claim and a change of mind before agreeing any action.

Consistency across batches matters more than peak performance for Starre, and returns and credit notes is where inconsistency first appears.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Starre
Brand	Freemax
Category	E-Juice
Battery	1100 mAh
Output range	5-30 W
Capacity	2.0 ml
Charging	USB-C fast charge
Coil options	0.8 / 1.2 ohm
Carton quantity	100 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

The most common mistake is optimising for the first order instead of the fourth, which is where Starre economics actually settle.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Checklist

Request batch photographs and a packing list prior to shipment.
Log sell through by account for the first eight weeks.
Check carton quantities against the commercial invoice line by line.
Review the reorder point after one full selling cycle.
Agree in advance who pays for return freight on a defect claim.
Confirm the exact configuration in writing before the deposit is paid.

Commercial terms

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Payment history is the single most reliable route to better terms, more than total annual volume.

Volume tier	Indicative unit level	Lead time
Carton (156 units)	Tier 1	14-21 days
Pallet (1668 units)	Tier 2	21-30 days
Container (8077 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Starre defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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