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How to Source Freemax Rexa Pro: Warranty and After Sales
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Pro line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Rexa Pro is either created or lost.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Why warranty and after sales matters on the Rexa Pro
A clear dead on arrival policy removes friction for retail partners.
Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Pro |
| Brand | Freemax |
| Category | E-Juice |
| Battery | 1000 mAh |
| Output range | 10-25 W |
| Capacity | 1.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Rexa Pro.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Rexa Pro.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Keep certificates current and filed against the exact model name.
- Retain one sealed sample carton from every batch for reference.
- Log sell through by account for the first eight weeks.
- Agree in advance who pays for return freight on a defect claim.
- Confirm the exact configuration in writing before the deposit is paid.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (73 units) | Tier 1 | 14-21 days |
| Pallet (1023 units) | Tier 2 | 21-30 days |
| Container (14535 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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