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How to Source Freemax Starre X: Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre X protects the relationship when something goes wrong.
Across the trade, returns and credit notes is the point where good intentions meet operational reality on the Starre X.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre X.
Why returns and credit notes matters on the Starre X
Distinguish between a defect claim and a change of mind before agreeing any action.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre X.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre X |
| Brand | Freemax |
| Category | E-Juice |
| Battery | 500 mAh |
| Output range | 5-25 W |
| Capacity | 2.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre X.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Check carton quantities against the commercial invoice line by line.
- Retain one sealed sample carton from every batch for reference.
- Record the arrival condition with photographs on the day of delivery.
- Log sell through by account for the first eight weeks.
- Review the reorder point after one full selling cycle.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (170 units) | Tier 1 | 14-21 days |
| Pallet (729 units) | Tier 2 | 21-30 days |
| Container (8912 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Starre X defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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